Shipping -The Puffy mattress is available in six different sizes that are same as the standard US mattress dimensions.
The shipping box of the puffy mattress and its size can be selected according to the needs and requirements of the customer.
Following are the sizes offered by Puffy:
- Twin: 39″ X 75″ X 10″
- Twin XL: 39″ X 80″ X 10″
- Full: 54″ X 75″ X 10″
- Queen: 60″ X 80″ X 10″
- King: 76″ X 80″ X 10″
- Cal King: 72″ X 84″ X 10″
All Puffy mattresses are made to order and prepared in immaculate conditions so that the mattress stays compressed for as little time as possible and feels fresh when unpacked.
Once the mattress is ready, it is compressed, vacuum sealed, and rolled into a cardboard box for shipping.
The company uses the latest technology to compress all the sizes of the mattress including the Cal King into a single sized box which is 19″ x 19″ x 42″ in size.
The box is white and has the Puffy logo printed on it. The box looks simple yet appealing and the size makes it easy to maneuver and manage.
The company provides free shipping via FED-EX to the contiguous 48 States and charges $150 for shipping to Hawaii and Alaska. The company also offers free shipping to most of the states in Canada.
Since the mattress is made to order, therefore it will take about 2 to 3 days to prepare the order. The mattress will be shipped in about 3 to 6 business days.
It is very easy to set up the mattress once you receive it, all you need to do is unbox the mattress, put it over a foundation, and cut open the packing.
The mattress will start to decompress itself and will automatically take its proper shape in a few hours.
Warranty – Limited Lifetime warranty – Puffy is highly confident about their sleep system and states that it will be the best foam mattress that you have ever tried, and therefore backs up the bed with one of the best warranties offered in the mattress industry.
The company offers a limited lifetime warranty with the mattress which means that the company has you covered for as long as you own the mattress.
The limited warranty covers all the manufacturing defects faced throughout the life of the mattress.
If any defects are detected in the workmanship or materials during the first ten years from the date of purchase, then the company will replace the mattress with a brand new Puffy mattress free of cost.
If any defects are experienced in the first ten years, then the company will either repair or replace your mattress at its discretion.
They will also charge a $50 shipping cost incurred each way which will be waived off if it is confirmed that a manufacturer’s defect is present.
At your discretion, the company also offers a unique “Quick Sleep” option as a part of your lifetime warranty.
After the completion of the first ten years you can opt to choose this option, where rather than repairing or replacing your mattress, the company provides you with a new mattress at half of the original price you paid to buy the bed.
You get to keep the old mattress as well.
The warranty covers any visible indentations that are higher than 1.5 inches and manufacturing flaws in the zipper of the cover as well.
This mattress is valid only for the original purchaser of the mattress and does not transfer if the bed is sold further after the first ten years, then the company will either repair or replace your mattress at its discretion.
Sleep Trial Period – 101 nights
Puffy offers a 101 night risk-free trial with its mattress, which means that you can return the mattress within the first 101 nights from the date of delivery if you are still not convinced with its quality or comfort.
It is recommended to use the mattress for at least 3 to 4 of weeks before deciding as it takes time for the human body to adapt and adjust to a new comfort level.
If for some reason, however, you are not satisfied with the mattress, then all you need to do is contact the company within the specified period and they will schedule a free pickup for the mattress.
Once the mattress is picked up, the company will donate it to a local charity and refund you all your money.
There will be no hidden, shipping, or transportation costs charged or deducted from your refund.
The donation policy of the company ensures that your foam mattress will not end up in a junkyard, and will be given to those who are in real need of it.
If you stay in Alaska, Hawaii, or Canada and decide to return the mattress under the 101-Night Trial Policy, then the company will not be able to refund you the shipping charges paid for the original delivery of the mattress.
Puffy’s 101-Night Trial Policy is valid for only the original purchasers who have purchased directly from their website.
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