Brentwood Home offers a 25-year warranty for the Hybrid Latex. During the first 10 years of ownership, the warranty coverage will be non-prorated. This means you won’t pay anything – apart from transportation fees – to have your mattress repaired or replaced if a defect develops during this time.
Prorated coverage kicks in during year 11, when you’ll pay 50 percent of the original mattress price to have your Hybrid Latex replaced. This amount increases by 5 percent for each subsequent year until year 20, at which time you’ll pay 95 percent of the original price to replace the mattress for the duration of the warranty.
Under this warranty, sagging and body impressions in the surface measuring 2 inches or deeper are considered defects. Other issues, such as physical damage from misuse or improper foundational support, are not considered defects and will not warrant repairs or replacements.
The original mattress price to have your Luxe model replaced. This percentage will annually increase by 5 percent in years 12-15; 4 percent in years 16-20; and 1 percent in years 20-25.
Sagging or body impressions in the mattress surface are considered defects if they measure 1 inch or deeper. The warranty also covers physical flaws in the mattress that cause materials to split or crack. Other issues, such as physical damage or standard wear and tear, are not covered under this warranty.
The Hybrid Latex comes with a one-year trial period, which is much longer than the average sleep trial. Brentwood Home requires you to test out the mattress for at least 30 nights before you’ll be able to initiate a return. In the event of a return, Brentwood Home will issue a full product refund (minus White Glove charges, if applicable) and arrange for couriers to pick up the mattress from your residence for donation or recycling.
If you are dissatisfied with the Hybrid Latex, you can also exchange the mattress for another Brentwood Home model. However, this will void the remaining sleep trial and the replacement bed cannot be returned for a full refund.