Delivery of the EcoCloud Hybrid mattress is usually free and takes between 7 and 10 working days from the moment that your order. It is completely normal for a mattress firm to deliver a bed-in-a-box to your door, but it isn’t quite so normal for them to offer to take away your old mattress too, for a small additional fee. We like this aspect and wish more firms followed suit.
When your bed is delivered it will come in a box and vacuum sealed inside plastic wrapping. This saves space during transport and allows for a more Eco-friendly delivery model. Once it has arrived we suggest that you take it to the room you are going to house it in before you start to open it, as it will be more difficult to maneuver afterwards.
Once the mattress is in position, take a sharp tool and cut away the cardboard, then work through the plastic film being very careful not to cut through the fabric of the bed. The mattress will start to unroll as soon as it is free of the packaging, and will expand as soon as the plastic is off – so don’t worry if it looks compressed! Your mattress will be fully expanded in no more than 24 hours, but you will be able to sleep on it before then.
We gave the Winkbeds EcoCloud mattress a 10 out of 10 for delivery and setup. It simply couldn’t be easier than it already is!
To us, off-gassing is a really deceptive term because any new product you buy is going to smell like wherever it has been stored before you bought it. It may smell like a warehouse, it may smell like a factory, it may smell like the shop you bought it in. It is similar to the smell of a new car or of new shoes and should not be considered harmful in any way.
Ordinarily it is all natural or all organic mattresses that smell more than others. This is because of the natural fibers used in the production process, which are more likely to smell than synthetic materials. This does not mean that there is anything to worry about, it is simply a scent and nothing chemical. That being said, there are some of us who are still concerned about off-gassing and, if you are one of those people, then this may just be the mattress for you.
Not only does the EcoCloud Hybrid have very little scent to it, any smell that it does have has been certified pure and natural. There is absolutely nothing in this mattress capable of harming you. We noticed no smell at all, but if you do then it should be gone within 36 hours. After you place a mattress protector and sheets on it you shouldn’t notice it at all.