Off-gassing is a bit of a deceptive term because any new product that you bring into your home is going to smell like the last place it has been; whether that be a shop floor, a factory or a packaging plant. The smell of a new mattress is no different to the smell of a new car or a new pair of shoes and is nothing to worry about.
Strangely, it tends to be natural or fully organic mattresses that smell the most on account of the materials that they use. We did not notice any smell with the Saatva whatsoever other than a “new” smell.
If you do experience a smell from your new mattress then it will be very faint and it will be gone within 36 hours. Once you place a fresh mattress protector (which we would always recommend) and a clean set of sheets you will barely be able to notice any scent at all.
We gave the Saatva Solaire a 10 out of 10 for off-gassing.
Delivery and Setup
Your Saatva Solaire mattress will come vacuum sealed inside some plastic wrap and placed inside a box. This makes transportation easier and saves on carbon emissions. When it comes, it will be hand delivered by the team at Saatva… it’s just that luxurious!
This mattress is not exactly a bed-in-a-box. Because the base layer is tough and contains the electronics it will need to be placed by the delivery team. They offer a ‘white glove’ delivery service which basically means that they will bring it to you, set it up for you, and ensure everything is fully functional when they leave.
The company give you a four hour time window in which they will deliver your goods. You can read the delivery day instructions by following this link. The vacuum sealed part of your bed will expand once it has been opened and will continue to do so for approximately 24 hours. Even though your mattress won’t be fully expanded until then it will still be safe to sleep on.
The only complaint we have about the delivery and setup is that Saatva charge a $99 delivery and setup fee. If you cancel your order you will not be refunded. If they cancel your order you will be refunded. As much as they provide an exquisite service; we know a hundred other mattress companies that don’t charge a delivery or returns fee…