The vast majority of on-site reviews of the Hybrid Organic Latex mattress – and, indeed, of Nest Bedding products in general – are notably positive, with a general vibe of measurable satisfaction on the part of customers. There’s clearly a reason they’re so easily accessible from all points of the website, after all.
Kali, for instance, rated the Hybrid Organic Latex five stars, noting how it was, for her, a generally superior option to the Hybrid Natural.
“We went into our local Nest store pretty much knowing we wanted a “hybrid” after sleeping on a temperpedic for 10 years” she said. “In the store they had the Hybrid Natural and the Certified Organic Hybrid but not this one. We liked the Organic one better than the Natural one, and for those of you curious they really are nothing at all alike. The Hybrid Natural has foam along with the latex and coils and feels much more like a memory foam bed, the Certified Organic is foam free and a much firmer feeling, as well as feeling more like a regular mattress or a latex mattress. We could not afford the “Certified” Organic Hybrid so took our chance ordering the Hybrid Organic Latex. Luckily our gamble paid off and this mattress much more closely resembles the “Certified Organic Hybrid” than the “Hybrid Natural”. The mattress was really, really firm (we ordered a firm) and I was regretting my decision not to get the medium until a few weeks into sleeping on it, it seems like it has gotten softer. I am incredibly happy with my purchase, although I’d probably give it 4.5 stars, it could be just slightly softer on the top. I’d recommend getting a medium firm if you don’t want REALLY firm.”
Another five-star of review of a separate product spoke further praise for the quality of Nest Bedding’s products, with Devin L. calling Nest Bedding’s Alexander Signature Hybrid the best bed that he had ever owned.
“This mattress was purchased for my wife and I” he said.“We are both extremely happy with our comfort while sleeping on it. For me it was an instant hit and felt remarkable from night one. For my wife it took about 2 weeks before her body settled in, and now she agrees how comfortable the mattress is. We are going to do our first mattress turn soon in an effort to break it in evenly (if that’s really even a thing) and re-evaluate at that point. We are both side sleepers and had issues with our arms falling asleep. That situation is now much improved!”
In addition to positive product reviews, customer feedback on general service quality and interactions with the company has also been notably positive. One customer, for instance, noted that, after she had some issues with the post-wash effects on a Nest Bedding blanket she recently bought, the company, in full accordance with their policy, quickly and happily provided a replacement. Another noted how pleasant and helpful the representative that she dealt with at Nest Bedding’s Studio City outlet had been, and how he had continued to offer assistance long after she had left the store, even offering a prompt response to a late-night email. Yet a third customer likewise praised the patience and friendliness of the staff at the Albany retail outlet, referring to her time there as “like a little vacation”.
Even the few negative reviews reflect a dedication to customer service on Nest Bedding’s part. For instance, when one customer gave a low rating to one of their pillow products – not because of the quality of the product, but because they felt they had been charged extra for unnecessary extra fill space – Nest Bedding responded that same day, promising that the customer would be fully refunded for the unnecessary charges.